F.A.Q


Below are the most frequent questions we are asked. We hope your question is featured. If not please contact us and we will be happy to help.
Becoming a client

I'm keen to move my website to you. How easy would it be to transfer my existing domain names and website?

It’s very easy; all we need are the details of your current web company, where you’re hosting and the domain names that being are being looked after. We can liaise with these companies ourselves or provide you with all the information you need to manage this yourself.

These are separate services though; our hosting offerings can be broken down:

- Domain Registration – Give you ownership of a domain name
- DNS Host & Management – Manages what the domain name points to and what services can be ran on the domain
- Email – Server that manages email
- Website Hosting – Server that stores the website files

For the transfer of a Domain to us, so we become your registrar and your host; we require a copy of the DNS zone file from your existing provider. This includes all the information and records of the services that are currently running on the domain, as this helps us to avoid any downtime on these business critical services. We can request this for you if you wish.

To host your website we will need to be provided with a copy of your website files and any associated databases, alternatively your current service provider can supply us with access, for us to take our own copy.

Email hosting and set-up is dealt with by the IT Managed Services team, please get in contact with your account manager to discuss this service.

How much does a new website cost?

A common misconception is that the more pages there are, the higher the cost will be. This is not true if all the pages take on the same design and layout. The best answer is that it purely depends on the scale of the design and functionality required. The difference between a design that takes one day and a design that takes five days, is enormous in terms of quality and detail. From a technical point of view, every extra function required takes more time to develop.

Like all agencies we have an hourly/day rate and base our quotes on that, multiplied by how long we estimate the works to take. We can provide you with ballpark figures within an initial meeting/discussion, but to provide you with an official quote and project plan we will require more in depth meetings and strategic planning sessions, to assess your requirements. Please take a look at our Consultancy services page.

Why we ask for a deposit

The reason that we require an upfront deposit is that most of our projects include customer works tasks, these need to be completed before the project can be marked as complete. The way our industry works isn’t like most where you provide a quote, complete the work on your own business terms and timeframes, then send for invoice. We require your involvement in the project, to provide certain things such as content, which is why we request our clients to have an invested interest in completing the tasks required. If we do not take an upfront deposit we are then taking on 100% risk, you could potentially never provide the content, we would have already completed meetings, design, development and the project would never be completed. Through our 18+ years of experience in web design, failure to provide content is the biggest and most common reason for projects being delayed, and in worse case scenarios, never going live. We design great content strategies for our projects but if the client has decided to provide this themselves we are bound to their timeframes and availablity.

Where are your design, development and support teams based?

All individuals in our team are based in England and no work is contracted to foreign places. We have offices in multiple locations across the country, please check this out here.

My company is not based locally to you. Does that matter?

Absolutely not, we create websites and offer our usual great web support and maintenance services to clients, regardless of where they are based. We also provide services internationally to the likes of Germany and the USA. With modern day technology available at our finger tips, distance & location is no issue.

Once a website has been made is that it?

Not at all – that is only the start. After your website has been launched, depending on its complexity, you may require a web support and maintenance contract. Now you are live on the Internet, we take a keen interest in your business online with regular contact, suggesting new ideas and carrying out updates.

For more information on “Acceptance Criteria” & “Acceptance Period”, please read our Website Development Supplemental Terms and Conditions.

Already a client

I want to make a change to my Domains DNS records

No problem, please send your request to the department and your request will be dealt with in a swift and accurate manner.

Email – web@itspecialists.uk.com

Please include your domain name, what record you want updating and the detailed info (e.g. IP address) to be included on that record.

Domain Name System

List of DNS record types

Why should I pay for a web support contract?

But you built it, are you now telling me it is going to breakdown?

Unfortunately in the rapidly changing environment known as the World Wide Web, no one can guarantee on-going performance without hitting the odd bump. Just like driving down the road, online potholes are unpredictable. You don’t buy a car and expect your dealership to fix every glitch you have for free indefinitely, without having a warranty, contract or agreement, this is no different.

What can go wrong?

If your site was to run and remain in a static environment, you wouldn’t need warranties or guarantees; unfortunately this is not a realistic approach for online business projects.

- One of 35,000 browser updates each year could potentially cause issues on your website.
- New technologies are introduced each day; some could possibly interfere with integrations.
- The more complex your website becomes, the higher the risk of glitches and bugs.
- And last but not least, HACKERS!

And even if it doesn’t go wrong
- Forgot your password?
- Forgotten how to change images on your CMS?
- Just need some advice?

Just having us at the end of the phone to answer any queries is one of the benefits of having one of our Web Support & Maintenance packages.

Editing your local hosts file on your Mac

A good cheat for viewing a website before it is live on a server is to add an entry to your Host file on your Mac. This file bypasses the DNS so you can view the site whilst it’s still in development.

On MAC OSX
1. Open Terminal from Applications>Utilities>Terminal.

TerminalApp-Icon

 

 

 
2. Open the hosts file in Terminal by entering:

$ sudo nano /private/etc/hosts
(you may need to remove the ‘$’ if terminal reports “-bash: $: command not found”).

3. Enter your Mac password if you have one.

4. Use the arrow keys to navigate to the bottom of the Enter the IP Address of your server, hit the tab button, then input the url of your website.

host_files

 

 

 

 

 

 

 

5. When finished, hit Control+O followed by ENTER/RETURN to save changes

6. Now you can test your sites as if they were live. You may need to clear your browser cache and then browse to the domain.

Note: To go back to using the public DNS you need to revert the changes made to your local host file. To do this, do the exact same steps above, but remove the new entries you made, then save as detailed in step 5. You may need to clear your browser cache once again not ensure everything is fresh.

NB: If you entered www.example.com in your host file, you’ll need to browse to www.example.com.

Example.com would still show the current live site unless you also place this in the hosts file.

Editing your local hosts file on your PC

A good cheat for viewing a website before it is live on a server is to add an entry to your Host file on your PC. This file bypasses the DNS so you can view the site whilst it’s still in development.

On Windows

1. Open Notepad with Administrative privileges by clicking Start, All Programs, Accessories, and then right-click Notepad and select to run as Administrator.

run_as_admin

 

 

 

2. Now that Notepad is open with Administrative privileges click the File menu then click Open

open

 

 

 

 

 

 

3. Browse to (C:\Windows\System32\drivers\etc)

path

 

 

4. Then click show all files in bottom right drop down.

all_files

 

 

5. Open the hosts file.

hosts

 

 

 

 

 

 

 

 

6. You can edit the file by placing your IP and host below the last line and save the file.

hosts_file

 

 

 

 

 

 

 

7. Now you can test your sites as if they were live. If you clear your browser cache and browse to the domain. You may need to clear your browser cache if you still see the old site.

Note: To go back to using the public DNS you need to revert the changes made to your local host file. To do this, do the exact same steps above, but remove the new entries you made, then save as detailed in step 6. You may need to clear your browser cache once again not ensure everything is fresh.

NB: If you entered www.example.com in your host file, you’ll need to browse to www.example.com.
Example.com would still show the current live site unless you also place this in the hosts file.

The Company

How long has ITS existed?

ITS is the IT arm of the Reynolds and Reynolds group of companies, which was established 150 years ago and is still privately owned. We’re a brand you can trust with a clear ethos of meeting our customers’ needs, both now and in the future. In total, we employ over 4,300 people worldwide and have operations throughout Europe, Canada and Mexico as well as those in the UK and US.

We’ve been offering IT solutions for over 40 years and our aim is simple – to give our customers, whether they’re SMEs or multi-national blue chips, the very best technical expertise and a complete IT service offering.

We’re part of the USA-based Reynolds and Reynolds group, the world’s leading provider of Dealer Management Systems (DMS) and services to the retail motor industry.

How long have you been making websites?

We have been actively developing online solutions since 1996 under the name Infosystems, we have continued to do so since the acquisition by Reynolds and Reynolds in 2012.

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